Cancellation Policy

At Orange Medipharma, we strive to process and dispatch orders as quickly as possible to ensure timely delivery of medicines and healthcare products. Please read our Cancellation Policy carefully before placing an order.

1. Order Cancellation

Customers may request cancellation of an order only before it has been dispatched from our warehouse.

Once an order has been dispatched, packed for shipment, or handed over to the courier partner, it cannot be cancelled.

2. How to Cancel an Order

To cancel your order, please contact our Customer Support immediately with the following details:

1. Order ID
2. Registered Mobile Number
3. Reason for Cancellation

Cancellation requests will be processed only if the order has not been dispatched.

3. Cancellation by Orange Medipharma

Orange Medipharma reserves the right to cancel any order under the following circumstances:

1. Product is out of stock.
2. Incorrect pricing due to technical or human error.
3. Incomplete or incorrect customer information.
4. Payment failure or unsuccessful transaction.
5. Suspected fraudulent or unauthorized transaction.
6. Regulatory or legal restrictions.
7. Unforeseen circumstances beyond our control.

In such cases, customers will be informed, and any eligible payment received will be refunded to the original payment method.

4. Refund for Cancelled Orders

If an order is successfully cancelled before dispatch, the refund will be processed to the original payment method.

Refunds are generally processed within 5–7 business days, depending on your bank or payment service provider.

5. Orders That Cannot Be Cancelled

Orders are not eligible for cancellation in the following situations:

1. The order has already been dispatched.
2. The order is out for delivery.
3. The order has been successfully delivered.
4. Customized or special-order products.
5. Bulk or institutional orders processed specifically for the customer.

6. Failed Payments

If a payment is deducted but the order is not confirmed due to a technical issue, the amount will be refunded automatically through the original payment method as per the payment gateway or banking timelines.

7. Modification of Orders

Once an order has been placed, requests to change products, quantities, shipping address, or payment method may not be possible after order confirmation. Customers are advised to verify all order details carefully before completing their purchase.

8. Limitation of Liability

Orange Medipharma shall not be liable for any loss or inconvenience arising from cancellation requests received after dispatch or due to delays caused by courier partners, payment gateways, or circumstances beyond our reasonable control.

9. Contact Us

For cancellation requests or any assistance regarding your order, please contact us:

Orange Medipharma

📧 Email: info@orangemedipharma.com (Replace with your official email if different)

📞 Phone: +91 8957026407