At Orange Medipharma, we are committed to providing high-quality pharmaceutical products, nutraceuticals, and healthcare supplements. Since medicines and healthcare products are sensitive to storage conditions such as temperature, humidity, and handling after delivery, we have established the following Return & Refund Policy to ensure product safety and quality.

By placing an order on our website, you agree to the terms outlined below.

1. Return Eligibility

To maintain the safety, quality, and effectiveness of medicines and healthcare products, return requests must be raised within 24 hours of delivery.

After 24 hours from the delivery time, no return, replacement, or refund request will be accepted, as we cannot verify the storage conditions or handling of the product after delivery.

2. Eligible Reasons for Return

Returns or replacements will only be accepted under the following circumstances:

1. Incorrect product delivered.
2. Damaged product received.
3. Expired product received.
4. Product received in a tampered or opened condition.
5. Manufacturing defect.
6. Missing items in the order.

3. Non-Returnable Products

For health and safety reasons, the following products are not eligible for return or refund, except in cases of damage, wrong product, or manufacturing defects:

1. Medicines
2. Tablets
3. Capsules
4. Softgel Capsules
5. Syrups
6. Dietary Supplements
7. Nutraceutical Products
8. Healthcare Products
9. Products with broken seals after delivery
10. Products damaged due to improper handling after delivery
11. Products returned after 24 hours of delivery

4. Why We Do Not Accept Returns After 24 Hours

Medicines and healthcare products require proper storage conditions to maintain their quality and effectiveness.

Once delivered, Orange Medipharma cannot verify whether the products have been:

1. Stored at the recommended temperature.
2. Protected from sunlight or moisture.
3. Handled safely.
4. Opened or tampered with.

To ensure the health and safety of all customers, we do not accept returns after 24 hours from the time of delivery.

5. Return Process

To request a return or replacement:

1. Contact our customer support within 24 hours of receiving your order.
2. Provide your:
3. Order ID
4. Product Name
5. Reason for Return
6. Clear photographs or videos showing the issue
7. Our support team will review your request.
8. If approved, we will arrange a replacement or refund, as applicable.

6. Refund Policy

Once your return request is approved and the product has been inspected (where applicable), the refund will be processed through the original payment method.

Refund processing may take 5–7 business days, depending on your bank or payment provider.

Shipping charges, if any, are generally non-refundable unless the return is due to our error.

7. Replacement Policy

Eligible products may be replaced instead of refunded if:

1. The wrong product was delivered.
2. The product was damaged during transit.
3. The product was expired upon delivery.
4. The product has a verified manufacturing defect.

Replacement is subject to product availability.

8. Cancellation Policy

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

9. Inspection & Verification

Orange Medipharma reserves the right to inspect returned products before approving any refund or replacement.

Claims found to be false, misleading, or unsupported may be rejected.

10. Limitation of Liability

Orange Medipharma shall not be responsible for:

1. Improper storage of products after delivery.
2. Damage caused by customer mishandling.
3. Delayed return requests submitted after 24 hours.
4. Changes in product quality resulting from exposure to heat, humidity, sunlight, or other environmental conditions after delivery.

11. Contact Us

If you have any questions regarding this Return & Refund Policy or wish to request a return, please contact us:

Orange Medipharma

📧 Email: info@orangemedipharma.com

📞 Phone: +91 8957026407